Business customers — studios, gyms and venues
Mana Technology AB, org. nr 559449-7637, Grankottevägen 47, 181 47 Lidingö, Sweden getmana.app · support@getmana.app · legal@getmana.app
Version 2.0 · Effective 1 October 2026
These Terms govern the Customer's use of the Platform. By creating an account the Customer accepts them, and the person who accepts confirms that they may bind the Customer. No signature is required.
The Mana Data Processing Agreement forms part of the agreement and prevails on data protection. Mana's own processing as controller is described in the Mana Privacy Policy.
Platform — Mana's booking, management and payment software: its web and mobile applications, the Customer-branded app, APIs and integrations.
Customer — the business that uses the Platform. User — an individual who books, buys or otherwise interacts with the Customer through the Platform. Mana Account — the account Mana provides to each User, independent of any Customer.
Customer Data — the records of the Customer's own operations on the Platform: its register of its own Users with their contact details, bookings, memberships, payment records, communications and similar records of that studio.
Mana Account Data — account and profile data, social connections, User-to-User interactions, cross-studio booking history, activity statistics and data derived from these.
Marketplace — Studiomaps (studiomaps.app) or any successor discovery service operated by Mana. Fees — subscription fees, payment processing fees and other charges payable to Mana. Adyen — Adyen N.V., the licensed payment institution behind the Platform's payments.
Active User — an individual who holds a paid membership with the Customer or made any booking there in the month, including individuals arriving through integrated platforms such as Bruce or ClassPass, measured as the average monthly figure over the preceding three calendar months.
2.1 Mana provides software and is not a party to any transaction between the Customer and a User. Mana promises no particular business result; estimates and case studies are illustrative.
2.2 Not merchant of record. Mana is not a bank or payment institution and is not the merchant of record. Adyen provides all payment services under its own licences and holds all User funds. The Customer is the seller and answers for taxes and VAT, invoicing, refunds and disputes with Users, consumer law compliance, delivery, its own cancellation and refund policy, and customer service.
2.3 Continuity of the Platform. Mana develops the Platform continuously and may change it, within the limits of the warranty in section 10.
2.4 Availability and support. Mana targets 99.5% monthly availability of booking and payment functionality; this is a target, not a guarantee. Mana announces planned maintenance at least 48 hours ahead by email and answers support requests to support@getmana.app on business days. Mana's liability for unavailability is governed by section 11.
3.1 The Platform is for registered businesses, including sole traders, that operate studios, gyms, venues or similar facilities. The Customer confirms that it is validly established and that its use of the Platform is lawful.
3.2 KYC. Before processing payments the Customer must complete the identity and business verification administered by Adyen and keep that information current. Mana may withhold payment functionality until this is done.
3.3 Accuracy and security. The Customer keeps its registration details accurate, safeguards its credentials, answers for activity under its account, and reports any unauthorised access promptly.
4.1 Subscription tiers. Tiers are based on Active Users. The Customer-branded app and all Mana modules are included at every tier.
| Tier | Active Users | Monthly fee |
|---|---|---|
| Freemium | up to 100 | €0 |
| Studio Small | up to 300 | €90 |
| Studio Medium | up to 600 | €190 |
| Studio Large | up to 900 | €290 |
Above 900 Active Users, €100 per month is added per further 300 or part of that. All Fees are stated in euro. In markets with another currency, including Sweden, Mana charges in the local currency according to its published price list for that market, derived from the euro amount.
The tier is determined automatically each billing period from the Customer's Active Users (the averaged figure defined in section 1), without notice; movement between tiers is not a Fee change under section 4.4. A Freemium Customer whose Active Users exceed 100 is charged the applicable tier from the next billing period automatically. Subscription fees are deducted from the Customer's balance account with Adyen; where the balance is insufficient, section 5.2 applies. The Customer may query its Active User count at legal@getmana.app, and any overcharge is credited.
4.2 Payment processing fees. These cover gateway, acquiring, fraud screening, settlement and bookkeeping integration.
The fee is charged on the original transaction and retained if the Customer later refunds a User in whole or in part; no further fee applies. Payments must run through Adyen; payments taken outside the Platform may be recorded there as external payments, which Mana neither processes nor charges for.
4.3 VAT and taxes. Fees are exclusive of VAT. For customers VAT-registered in an EU member state other than Sweden the reverse charge applies and Mana invoices without Swedish VAT; otherwise Mana charges the VAT of the customer's country. The Customer answers for taxes on its own sales.
4.4 Fee changes. Mana may change Fees on 30 days' written notice. The Customer's remedy is to terminate before the change takes effect.
4.5 Late payment and refunds. Overdue amounts carry interest at 1.5% per month, or the highest lawful rate if lower, plus reasonable collection costs, and Mana may suspend access on 5 days' notice of non-payment. Prepaid Fees are not refunded except as stated in these Terms or required by mandatory law; partial months are not prorated.
Under its master merchant agreement with Adyen, Mana is financially responsible towards Adyen and the card schemes for chargebacks, refunds, fraud losses, fines and penalties arising from its Customers' transactions. The rights below manage that exposure and are exercised through Adyen's systems.
5.1 Reserves and holds. Mana may instruct Adyen to hold Customer funds for up to 90 days from each transaction, and may apply a rolling reserve withholding a percentage of each payout for up to 180 days. Reserves are the exception: in the ordinary course the available balance is paid out on the normal schedule. They are set proportionately to risk indicators such as chargeback history, account age and business-model changes, and to requirements from Adyen or law. Where practicable and permitted, Mana gives notice and states the basis before imposing or materially increasing a reserve.
5.2 Deduction and clawback. Mana may deduct amounts the Customer owes — Fees, chargebacks, refunds, card scheme fees, fines and penalties — from funds held before release, and may invoice any shortfall, payable within 14 days, with section 4.5 applying to overdue invoices. This right survives termination.
5.3 Chargebacks. If the Customer's chargeback rate exceeds 0.5% of transaction count or value in a calendar month, Mana may increase the reserve up to 100% of incoming funds, suspend payouts until the rate has been below 0.5% for two consecutive months, require specific fraud prevention measures, suspend new payments, or terminate under section 12. The threshold sits below card scheme monitoring thresholds. If the Customer's chargeback activity triggers a scheme monitoring programme or a fine against Mana or Adyen, the Customer bears those fines and costs as well as the chargebacks.
5.4 Monitoring. Mana may block or delay suspicious transactions, pause payouts pending investigation, request documentation, and share transaction data with Adyen for fraud prevention and compliance. The Customer answers risk enquiries within 5 business days.
6.1 Compliance. The Customer complies with all law applicable to its business and to its use of the Platform, and holds the permits its business requires.
6.2 Content. The Customer answers for the content it publishes through the Platform and confirms that it is accurate, lawful, not misleading and infringes no one's rights.
6.3 Users. The Customer answers for its relationship with its Users, including communications, disputes, cancellations, refunds and delivery, and will not present Mana as the provider of its services.
6.4 Transactions. For each transaction the Customer confirms that the service has been or will be delivered as described, that the charge is lawful, authorised and correctly priced, and that its own cancellation and refund policy has been applied. Breach is a material breach of these Terms.
6.5 Acceptable use. The Customer will not use the Platform unlawfully, disrupt or overload it, attempt unauthorised access, reverse engineer it, spam through it, resell or sublicense it, or extract data from it by automated means beyond what Mana permits.
7.1 Licence to Mana. The Customer grants Mana a non-exclusive, worldwide, royalty-free licence to host, display, reformat and distribute its content in order to operate and promote the Platform and the Marketplace, and to sublicense those rights to its hosting and distribution providers for the same purposes. Adaptation is limited to formatting and technical presentation. The licence ends when the content is deleted or the account closes, except for backups kept for a reasonable period and for aggregated or anonymised data.
7.2 Ownership and feedback. The Customer owns its content. Mana owns the Platform and its intellectual property, including improvements, and the Customer assigns to Mana all rights in feedback it gives about the Platform.
7.3 Aggregated data. Mana may use aggregated and anonymised data derived from use of the Platform for any purpose; such data is not Customer Data.
7.4 Marketplace listing. Mana may list the Customer on the Marketplace using publicly available business information and the Customer's content, and may link from the listing to the Customer's booking pages and products on the Platform. No action by the Customer is required.
7.5 Ranking. Under Regulation (EU) 2019/1150: Marketplace ranking follows, in order of general importance, relevance to the consumer's search and location, because consumers look for a studio they can actually reach; quality signals such as ratings and reviews, because they predict satisfaction; completeness and freshness of the listing, because stale listings mislead; and integration depth, since bookable and claimed listings allow real-time availability and instant booking. Mana does not sell placement; if that changes, paid placement will be labelled as advertising.
8.1 Roles. For Customer Data the Customer is controller and Mana is processor; the Mana Data Processing Agreement governs that processing. For Mana Account Data, the Marketplace, Mana's website, analytics and Mana's own marketing, Mana is an independent controller and acts under the Mana Privacy Policy.
8.2 Mana Accounts. Every User has one Mana Account, owned and controlled by Mana and independent of any Customer. If the Customer removes a User from its roster, or their relationship ends, the Mana Account continues unaffected. Mana holds Mana Account Data independently and uses it to operate the Platform and Marketplace, to enable social and sharing features such as friends, shared bookings and training activity across studios, and to communicate with Users directly, subject to marketing rules. The Customer cannot require Mana to delete a Mana Account. The Customer may register a User at its premises; it confirms that it has obtained the User's details lawfully and told the User that a Mana Account is being created, and Mana then invites the User to accept the Mana User Terms.
8.3 No access to Mana Account Data. Mana Account Data is never included in a Customer export, and the Customer may not export, extract, copy or scrape it. The restriction protects Users, because the data spans other studios and other Users. The Customer's rights reach its own records only.
Each party will use the other's non-public information only to perform this agreement, protect it with at least reasonable care, and disclose it only to people who need it and are bound by equivalent obligations. This does not cover information that is public through no fault of the recipient, already lawfully known or independently developed, and disclosure required by law is permitted, with prior notice where lawful. The obligations last for 5 years after the agreement ends, and for Customer Data and trade secrets for as long as the information stays confidential.
Mana warrants that the Platform will materially conform to its then-current in-product documentation, and that during a paid subscription period Mana will not materially remove or degrade booking management, membership management, payment processing or the Customer-branded app, unless required by law, a card scheme or payment partner, or security. If Mana breaches this warranty and has not corrected it within 30 days of written notice, the Customer may terminate and receive a pro-rata refund of prepaid subscription fees, which is its only remedy. Otherwise the Platform is provided as it is, with no other warranties, express or implied, including as to fitness for a particular purpose, uninterrupted or error-free operation, or the results the Customer may obtain.
11.1 Neither party is liable for indirect or consequential loss, including lost profits, revenue, goodwill or data. Mana's total liability under this agreement is limited to the Fees paid by the Customer in the 12 months before the event giving rise to the claim, or €100 if that is greater; for Freemium Customers the limit is €100.
11.2 Mana's liability for unavailability of the Platform is subject to section 11.1. Mana is not liable for third-party services, including Adyen and other integrations, or their discontinuation, nor for loss arising from reserves and holds under section 5 or from payment disputes between the Customer and its Users.
11.3 Neither party is liable for failures caused by circumstances beyond its reasonable control, including failures of telecommunications, power or third-party providers.
11.4 Sections 11.1 to 11.3 do not limit liability for gross negligence, wilful misconduct or personal injury, or any other liability that cannot be limited under Swedish law.
11.5 Indemnity. The Customer will defend and indemnify Mana against third-party claims, including by Users and authorities, arising from the Customer's business and services, content, taxes, User relationships, use of third-party integrations, or breach of these Terms or of law. Mana will notify the Customer promptly and leave the defence to it; the Customer will not settle on terms that bind Mana without Mana's consent.
11.6 Any claim under this agreement must be brought within 1 year of the date it arose.
12.1 The agreement starts when the Customer creates an account and runs until terminated. The Customer may terminate at any time in the Platform or by written notice; prepaid Fees are not refunded except as stated in sections 10 and 13, and on termination following a sub-processor objection under the Mana Data Processing Agreement, where prepaid subscription fees are refunded pro rata.
12.2 Termination and restriction by Mana. Mana may terminate on 30 days' written notice, stating its reasons. It may restrict, suspend or terminate with immediate effect, giving its reasons at the latest when the measure takes effect, where required by law or by a payment partner or card scheme, or in cases of fraud, repeated breach of these Terms, failed or withdrawn KYC, non-payment, or conduct that Mana reasonably believes exposes Users, other customers or the Platform to serious risk. Complaints about such measures go to legal@getmana.app, and Mana will review and respond.
12.3 Effect of termination. Access ends, outstanding Fees fall due, reserved funds are released after the applicable period less amounts owed, and sections 4.5, 5.2, 7.2, 7.3, 8.3, 9, 11, 12.4 and 14 survive. Users' Mana Accounts and Mana Account Data are unaffected and remain with Mana.
12.4 Export and migration. During the term and for 60 days after termination the Customer may export its Customer Data free of charge in standard machine-readable formats; where the Platform has no self-service export for a category, Mana provides it free on written request within that period. Mana will cooperate reasonably with a migration; work beyond standard export, such as custom formatting or mapping to another system, is charged as professional services at Mana's current rates against an approved estimate. After the export period Mana may delete Customer Data, subject to legal retention requirements. Exports never include Mana Account Data, as set out in section 8.3.
Changes take effect 30 days after notice by email to the Customer's account address (Mana may also show the notice in the Platform). Changes materially adverse to the Customer, such as to Fees, liability or core rights, are additionally presented for acceptance in the Platform; a Customer that does not accept may terminate before the effective date and receive a pro-rata refund of prepaid subscription fees. Changes required by law, a payment partner or a card scheme may take effect on shorter notice where necessary.
Swedish law applies, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. Disputes are settled by the Swedish courts, with Stockholms tingsrätt as court of first instance. Either party may still seek interim relief from any competent court.
Entire agreement. These Terms, the Mana Data Processing Agreement and Mana's current pricing form the whole agreement and replace earlier understandings. An agreement signed by both parties prevails where it conflicts, except for sections 3.2 and 5, which implement requirements of payment partners, card schemes and law.
Severability. An invalid provision is adjusted to the least extent needed to make it valid, and the rest stands.
Assignment. The Customer may not assign this agreement without Mana's written consent. Mana may assign it on a merger, reorganisation or sale of its business.
Other. Not exercising a right does not waive it. The parties are independent contractors. Notices go to legal@getmana.app and to the Customer's account email, counting as received on the day sent. These Terms are written in English, which prevails over any translation.