Version 2.0 · Effective 1 October 2026
These terms govern your relationship with the studio identified at the end of this document ("we", "us"). Mana Technology AB is not a party to them.
We manage bookings, memberships and payments through the Mana platform, operated by Mana Technology AB. When you book with us, or when we register you at reception, you also get a Mana Account, governed by the Mana User Terms and the Mana Privacy Policy at getmana.app. For the security of our premises we may ask new customers to show valid photo ID when registering or on a first visit, and we record that your identity was verified. Mana provides the technology; we are responsible for our classes and facilities, and complaints about them come to us.
Booking a class creates an agreement between you and us, subject to availability. Please arrive on time; late arrivals may not be admitted. If we cancel or reschedule a class we will tell you promptly and offer an alternative or a credit.
Memberships and passes are personal and non-transferable unless we say otherwise. The specific terms shown when you buy — price, what is included, binding period, notice period — prevail over these general terms if the two conflict.
Recurring memberships renew automatically until you cancel. Your notice period is stated at purchase and is between one and three months; unless stated otherwise it is 1 month. Notice given before it starts takes effect at the end of the current billing cycle.
We do not guarantee any particular class, schedule or instructor. For passes, credits, drop-ins and memberships without a binding period, you take our offering as it stands at each booking.
During a binding period we will keep an offering of substantially equivalent value to the one presented when you bought. Individual classes, times and instructors can change; overall value and scope stay comparable. When the binding period ends, the paragraph above applies instead.
We may adjust the price of a recurring membership once per calendar year, by no more than the annual change in the applicable consumer price index plus two percentage points, and will tell you at least 30 days beforehand. If you do not want to continue at the new price you may cancel before it takes effect, and the notice period does not apply.
Any larger increase needs your explicit agreement; without it your membership continues at the existing price until either of us cancels normally.
Payments are processed through the Mana platform's payment infrastructure, provided by Adyen. We are the seller and merchant of record. Prices include VAT where applicable, and payment is due at booking unless we state otherwise. You can pay by card (Visa, Mastercard), Apple Pay or Google Pay, as a one-time payment or as recurring payments for memberships; your payment method is saved to your account.
Class bookings. Cancel at least 10 hours before the class starts and what you paid is returned: a credit or single-purchase booking as a new credit, a membership booking at no charge. Later cancellations and no-shows are not refunded, and a credit used for the booking is lost.
Repeated late cancellations and no-shows. Three late cancellations or no-shows within the same month block new bookings for two weeks. Drop-in attendance is unaffected.
Waiting list. If a spot opens more than 12 hours before the start, you are booked automatically and the cancellation rule above applies. If it opens later than that, we notify you and you book it yourself.
Credits. Prepaid credits are valid for 12 months from purchase. Credits included in a membership are valid during the membership period they belong to. Expired credits are not refunded.
Sessions with our specialists. Cancel at least 24 hours before the start for a full refund. Later cancellations and no-shows are not refunded.
Courses, events and workshops. Cancellation terms are stated at purchase; where none are stated, the booking is non-refundable.
Refunds on memberships and passes are handled case by case — write to us, not to Mana.
If you bought at a distance, you generally have a statutory 14-day right of withdrawal under EU consumer law as implemented where you live. Bookings of a leisure activity for a specific date or period fall outside it. Memberships and multi-use passes are normally covered. If you ask us to start the service during the withdrawal period, you agree that we may deduct a proportionate amount for what you used before withdrawing. To withdraw, contact us at the email stated at the end of this document within 14 days of purchase; you may use the form below or any clear statement.
Model withdrawal form: To the studio named at the end of this document: I hereby give notice that I withdraw from my contract for the following service: description. Ordered on: date. Name: name. Date: date.
You take part at your own risk. Tell your instructor about any injury or health condition before you start, and follow our rules and the instructor's directions.
We are responsible for delivering the services as described and for a safe environment. Otherwise our liability is limited to what you paid for the service concerned, and we are not liable for indirect or consequential loss. Nothing limits our liability for death or personal injury caused by our negligence, for fraud, or under mandatory consumer law.
We are the data controller for the personal data we hold about you as our customer, and we see only our own records: what you booked, bought and paid with us. Your Mana Account — your history at other studios, your friends and your social activity — is controlled by Mana and we cannot access it. See the Mana Privacy Policy.
Bring complaints to us first. If you are not satisfied, as a consumer you can refer the dispute to the consumer disputes body where you live — in Sweden, Allmänna reklamationsnämnden (ARN, arn.se).
We will tell you about significant changes to these terms before they take effect. The law of the country where we are established applies, and nothing here removes the protection of mandatory consumer law where you live or your right to bring a claim there.
You are entering this agreement with:
CrossFit Tegen (TegenFitness AB, 5568821440)
Centralvägen 6, 17168, Solna